When going to a doctor or hospital, do I have to pay the medical expenses upfront?

Yes, in most cases you will need to pay upfront. You are not limited to seeing network providers only. You do not have to wait for a claims process — once you return, bring your medical certificate and original receipt to process your claim. For in-patient (IPD) admissions at Chubb partner hospitals, cashless treatment may be available.

Why do I need to provide my information in Thai when purchasing Chubb Travel Insurance?

You do not need to provide your information in Thai. You can apply in English or Thai. However, if you are purchasing travel insurance to support a visa application, please fill in your details in English.

Can I extend my Chubb Travel Insurance policy after I have already left Thailand?

No. You cannot purchase an additional policy or extend coverage once you have started your trip. However, Chubb Travel Insurance automatically extends the coverage period by up to 7 days in cases of unexpected events such as adverse weather, natural disasters, mechanical breakdowns of the aircraft, being rejected from boarding due to a full flight, or sickness or injury of the insured person.

If the airline cancels my flight, can I claim under Trip Cancellation?

No. Trip Cancellation only covers specific events: the insured person or a family member dies or suffers a serious life-threatening injury or illness confirmed by a doctor; a natural disaster or severe weather event; or other qualifying events listed in the policy. Airline-initiated cancellations are not covered under Trip Cancellation — they may be covered under Trip Interruption or Delay benefits instead.

What is the youngest and oldest age to apply for Chubb Travel Insurance?

Applicants must be between 6 months and 85 years old at the start of travel. Applicants under 18 years of age cannot apply for themselves and must apply together with another insured who is 18 years or older, or contact our customer service team for assistance.

I am unable to apply for Chubb Travel Insurance for applicants under 18 years old — what do I do?

To apply for applicants under 18 years of age, you either need another applicant aged 18 or older to apply together with them, or contact our customer service team at 02 611 4242 or travel.th@chubb.com for further assistance.

Is there an annual travel insurance plan that covers 365 consecutive days?

No. The Chubb Travel Insurance Annual Multi-Trip plan covers up to 120 consecutive days per single trip, for an unlimited number of trips within the policy year.

Can I receive a receipt under a company or legal entity name when purchasing Chubb Travel Insurance?

Yes. After completing your transaction, please contact our customer service team at 02 611 4242 or travel.th@chubb.com to issue a receipt under your company or legal entity name.

Does Chubb Travel Insurance cover travel to Nepal?

Yes, Chubb Travel Insurance covers travel to Nepal. However, activities conducted at an altitude above 3,000 metres above sea level are excluded from coverage.

Does Chubb Travel Insurance cover mountaineering or cliff climbing?

Chubb covers mountaineering at altitudes up to 3,000 metres above sea level. Cliff climbing and mountaineering above 3,000 metres are not covered.

Does Chubb Travel Insurance cover jet skiing?

Yes, but only for recreational jet skiing. Jet ski competitions or races are not covered.

How long does an Annual Multi-Trip insurance plan cover per trip?

The Annual Multi-Trip plan covers a maximum of 120 consecutive days per trip, for an unlimited number of trips within the policy year.

How long does a single trip insurance plan cover?

A single trip policy covers a maximum of 180 consecutive days per trip.

Am I covered when traveling in Thailand with my personal car?

Coverage for personal car travel within Thailand depends on the plan selected. Please review your specific policy details or contact our customer service team at 02 611 4242 for clarification.

Chubb's network hospital list

List of hospitals that can provide Chubb's customer cashless services for inpatient treatment. For your maximum convenience, you can check the list of hospitals below.

Vietnam

Hospital Name	City	Inpatient
Columbia Asia Binh Duong	Binh Duong	✓
Hanoi French Hospital Company Limited	Hanoi	✓
Vinmec Times City International Hospital	Hanoi	✓
City International Hospital	Ho Chi Minh City	✓
Family Medical Practice District 1 Clinic	Ho Chi Minh City	✓
Vinmec Saigon International Hospital	Ho Chi Minh City	✓
Vinmec Central Park International Hospital	Ho Chi Minh City	✓

Cambodia

Hospital Name	City	Inpatient
CT Polyclinic	Sihanoukville	✓
Central Hospital	Phnom Penh	✓
Khema International Polyclinic	Phnom Penh	✓
Khema International Polyclinic (Toul Kork)	Phnom Penh	✓
Khema International (Boeung Keng Kang)	Phnom Penh	✓
Reffles Medical Phnom Penh	Phnom Penh	✓
Sonja Kill Memorial Hospital	Kampot	✓
Neak Tep Hospital	Siam Reap	✓

Singapore

Hospital Name	City	Inpatient
MW Medical Pte Ltd	Singapore	✓
Aura Dental	Singapore	✓
Parkway East Hospital	Singapore	✓
Farrer Park Hospital	Singapore	✓
Mount Elizabeth Hospital Orchard	Singapore	✓
Mount Elizabeth Novena	Singapore	✓
Raffles Hospital	Singapore	✓
Raffles Medical Group	Singapore	✓
International Medical Clinic - Camden	Singapore	✓
International Medical Clinic - Children's	Singapore	✓
International Medical Clinic - Jelita	Singapore	✓
International Medical Clinic - Katong	Singapore	✓
AMDA International Peace Clinic	Singapore	✓
Raffles Medical (Total 31 clinics)	Singapore	✓

Malaysia

Hospital Name	City	Inpatient
Gleneagles KL	Klang Valley	✓
Pantai KL	Klang Valley	✓
Sunway Medical Centre	Klang Valley	✓
Thomson Hospital Kota Damansara	Klang Valley	✓
Global Doctors Int Clinic	Klang Valley	✓
Subang Jaya Medical Centre	Klang Valley	✓
Columbia Asia Petaling Jaya	Klang Valley	✓
Columbia Asia Setapak	Klang Valley	✓
Columbia Asia Bukit Rimau	Klang Valley	✓
Columbia Asia Cheras	Klang Valley	✓
Columbia Asia Iskandar Puchong	Klang Valley	✓
Columbia Asia Klang	Klang Valley	✓
Pantai Ampang	Klang Valley	✓
Pantai Cheras	Klang Valley	✓
Pantai Klang	Klang Valley	✓
Global Doctors Hospital	Klang Valley	✓
Global Doctors Clinic	Klang Valley	✓
Parkcity Medical Centre	Klang Valley	✓
Ara Damansara Medical Centre	Klang Valley	✓
Gleneagles Penang	Penang	✓
Columbia Asia Iskandar Puteri	Johor Bahru	✓
Columbia Asia Iskandar Miri	Miri, East Malaysia	✓
Columbia Asia Iskandar Bintulu	Bintulu, E.Malaysia	✓
Columbia Asia Taiping	Taiping, Perak	✓
Gleneagles Kota Kinabalu	KK, East Malaysia	✓
Gleneagles Medinin Johor	Johor Bahru	✓
Pantai Batu Pahat	Batu Pahat, Johor	✓
Pantai Ayer Keroh	Melaka	✓
Pantai Ipoh	Ipoh, Perak	✓
Pantai Manjung	Manjung, Perak	✓
Pantai Penang	Penang	✓
Pantai Sungai Petani	Kedah	✓

Hong Kong

Hospital Name	City / Area	Inpatient
Matilda International Hospital	Central	✓
Gleneagles Hong Kong Hospital	Central	✓

Korea

Hospital Name	City / Area	Inpatient
Samsung Medical Center	Seoul	✓
Chung-Ang Medical Center	Seoul	✓

Australia

Hospital Name	City / Area	Inpatient
Bankstown Hospital	Sydney	✓
Ballarat Healt Services	Ballarat	✓
Gold Coast Hospitla and Services	Gold Coast	✓
King Edward Memorial Hospital	Perth	✓
Lance Herron Medical	Mackay	✓
Metro South Hospital and Health	Redland	✓
St John of God Midland Private Hospital	Perth	✓
Jeff Ecker Surgeon	Claremont	✓

Bangladesh

Hospital Name	City / Area	Inpatient
United Hospital	Dhaka	✓
Apollo Hospital	Dhaka	✓
Imperial Hospital	Dhaka	✓
Samorita Hospital	Dhaka	✓
Square Hospital	Dhaka	✓

Egypt

Hospital Name	City / Area	Inpatient
Sharm El Sheikh International Hospital	Sharm El Sheikh	✓
Luxor International	Luxor	✓
Dar Al Fouad Hospital	Giza	✓
Nile Hospital	Hurghada	✓
Medpark Hospital	El Quseir	✓

Ethiopia

Hospital Name	City / Area	Inpatient
Ayder Comprehensive Specialized Hospital	Mekele	✓
Hallelujah General Hospital	Addis Abeba	✓
Myungsung Christian Hospital	Addis Abeba	✓
Danu Cardiac Hospital	Addis Abeba	✓
Landmark Hospital	Addis Abeba	✓

India

Hospital Name	City / Area	Inpatient
Apollo Hospital Group	All cities nationwide	✓
Fortis Hospital Group	All cities nationwide	✓
Columbia Asia	All cities nationwide	✓
Manipal Hospital Group	All cities nationwide	✓

Indonesia

Hospital Name	City / Area	Inpatient
Silaom Hospitals	Denpasar Bali and all major	✓
Bali Royal Hospital	Bali	✓
BIMC Kuta	Bali	✓
Lombok International Hospital	Lombok	✓
RSJDD Hospital	Depok	✓

Laos

Hospital Name	City / Area	Inpatient
Luang Prabang Provincial Hospital	Luang Prabang	✓
Bangkok Hospital Group Trauma Care Doctors	Luang Prabang	✓
Lao Friends Hospital for Children	Luang Prabang	✓
Lao China hospital	Loa	✓
Phakan's Clinic	Phakan	✓

Maldives

Hospital Name	City / Area	Inpatient
ADK Hospitals Private Limited	Male	✓
Indira Ghandi Memorial Hospital	Male	✓
Bandos Medical Clinic	Male	✓
Kuredu Medical	Lhaviyani	✓

Srilanka

Hospital Name	City / Area	Inpatient
Durdans Hospital	Colombo	✓
Lanka Hospital	Colombo	✓
Asiri Medical Hospital	Colombo	✓
Hemas Hospital	Wattala	✓
Suwasevana Hospital	Kandy	✓

France

Hospital Name	City	Inpatient
Clinique Axium	AIX-EN-Provence	✓
Clinique Claude Bernard	Albi	✓
Hopital Hotel Dieu Le Creusot	Le Creusot	✓
Center Hospitalier de Lourdes (Public)	Lourdes	✓
Hopital European Marseille	Marseille	✓
Clinique Beau Soleil	Montpellier	✓
Pole de Santa Atlantique	Nantes	✓
Clinique du Parc Imperial	Nice	✓
Groupe Hospitalier Saint Joseph	Paris	✓
Hospitaux Universitaires De Strasbourg	Strasbourg	✓
CHU de Toulouse - Site Hopital Purpan (Public)	Toulouse	✓

Italy

Hospital Name	City	Inpatient
Humanitas Research Hospital	Milan	✓
Humanitas San Pio X	Milan	✓
Medical Dimension Sris - Genova	Genova	✓
International Medical Center	Rome	✓
Casa De Cura Paideia	Rome	✓
Villa Donatello	Fiorentino	✓
Medical Dimension Sris Parma	Parma	✓
San Pier Damniano Hospital	Faenza	✓
Clinica Ruesch	Naples	✓

United Kingdom

Hospital Name	City	Inpatient
Cromwell Hospital	London	✓
King's College Hospital	London	✓
Cancer Center London	Wimbledon	✓
HCA - Harley Street at UCH	London	✓
HCA - London Bridge Hospital	London	✓
HCA - The Lister Hospital	London	✓
HCA - The Portland Hospital for Woman and Child	London	✓
HCA - The Wellington Hospital	London	✓
Parkside Hospital	London	✓
Victoria Medicentre	London	✓

Switzerland

Hospital Name	City	Inpatient
Centres des Eaux-Vives	Geneva	✓
Clinica Ars Medica	Gravesano	✓
Clinica San't Anna	Sorengo	✓
Clinique De Genolier	Genolier	✓
Clinique De Montchoisi	Lausanne	✓
Clinique De Valere	Sion	✓
Clinique Montbrillant	La Chaux de Fonds	✓
Clinique Generale St Anna	Fribourg	✓
Hopital De La Providence	Neuchatel	✓
Privatklinik Obach	Solothirn	✓
Schmerzklinik Basel	Basel	✓

Belgium

Hospital Name	City / Area	Inpatient
Clinique Saint Jean	Brussels	✓
AZ Damain	Ostend	✓
AZ Jain Portaels	Vilvoorde	✓
AZ Monica	Antverpen	✓
AZ Sint Lucas	Brugge	✓
Center Hospitalier Regional de Namur	Namur	✓
Center Hospitalier Universitaire	La Louviere	✓

Senegal

Hospital Name	City / Area	Inpatient
Clinique du Littoral	Saly	✓
SOS Medecin Senegal	Dakar	✓
Urgences 24 Suarl	Thies	✓
Imodsen Centre D'Imagerie Medical	Dakar	✓
Centre Hospitalier Regional LT	St Louise	✓

Sweden

Hospital Name	City / Area	Inpatient
Aleris Hospital Group	All cities nationwide	✓
Vardcentrals	Malmo	✓
Capio St Gorans	Stockholm	✓

Timor Leste

Hospital Name	City / Area	Inpatient
Dili Medical Centre	Dili	✓

UAE

Hospital Name	City	Inpatient
NMC Royal Hospital Khalifah City	Abu Dhabi	✓
NMC RoyaL Womens Hospital	Abu Dhabi	✓
NMC Specialty Hospital Al Ain	Al Ain	✓
NMC Specialty Hospital Sharjah	Sharjah	✓
NMC Royal Hospital	Dubai	✓
Canadian Specialist Hospital	Dubai	✓
Clemenceau Hospital	Dubai	✓
Saudi German Hospital	Dubai	✓
International Modern Hospital	Dubai	✓
Adam Vital Hospital	Dubai	✓

China

Hospital Name	City	Inpatient
International Medical Centre	Beijing	✓
Shanghai United Family Hospital	Shanghai	✓
Raffles Hospital Chongqing	Chongqing	✓
Clifford Hospital	Guangzhou	✓
Madien International	Shenyang	✓

Japan

Hospital Name	City	Inpatient
Tokyo Takanawa Hospital	Tokyo	✓
Okinawa Red Cross Hospital	Okinawa	✓
Sakae OBGYN Hospital	Nagoya	✓
National Centre of Global Health and Medicine	Tokyo	✓

Philippines

Hospital Name	City	Inpatient
The Medical City	Metro Manila	✓
University of Cebu International Hospital	Cebu	✓
St Luke's Medical Centre	Quezon City	✓
Adventist Hospital Palawan	Palawan	✓
Chong Hua Hospital	Cebu City	✓

Pakistan

Hospital Name	City	Inpatient
Quaid E-Azam International Hospital	Islamabad	✓
Maroof International Hospital	Islamabad	✓
Northwest International Hospital	Peshawar	✓
Rehman Medical Institute	Peshawar	✓
Shifa International Hospital	Islamabad	✓

Nepal

Hospital Name	City	Inpatient
Grande International Hospital	Kathmandu	✓
Nepal Medicini Hospital	Lalitpur	✓
Norvic International Hospital	Kathmandu	✓
Era International Hospital	Kathmandu	✓
Ciwec Hospital	Pokhara	✓

You may contact us via the following

Chubb Samaggi Insurance PCL

2/4 Chubb Tower, 12th Fl., Northpark Project,
Vibhavadi-Rangsit Rd., Thung Song Hong, Laksi,
Bangkok 10210
Fax no. 66 2611 4050

Chubb Customer Center

Hotline: +66 2611 4242
Monday - Friday: 8.00am – 8.00pm
Saturday - Sunday and Public holidays: 9.00am -6.00pm
E-mail: Travel.th@chubb.com

For 24-hour emergency medical and travel assistance, call Chubb Assistance

+66 2039 5770

Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.

Worldwide Office Locator