Process your claims as fast as possible
Details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.
At Chubb Travel Insurance our aim is to process your claim as quickly as possible.
On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.
Claims submission made easy in 4 steps!
Simply follow below process to get the fastest results.
1. Submit your claim within 30 days
of the event. Or the faster you submit the claim the faster we can process your request.
| 2. Complete the claim form
Download the claim form and complete all required information.
| 3. Make sure to attach all documents
Prepare the required documents, please refer to the documents below.
| 4. Submit your claim and wait for the result
After the submission is completed, Chubb will get back to you with claim reference number within 5 business days.
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⏱️To track the claim status, drop an email at travel.th@chubb.com with your policy and claim reference number.
Documents required for submitting Chubb Travel Insurance Claim
![]() 1. Claim Form with completed information
| ![]() 2. Copy of Insured person's ID Card or Passport
| ![]() 3. Travel Document such as Boarding Pass, e-Ticket, or Itinerary
|
Documents Required for each Claim topic
Click below to see what documents are required for your claim.
Where to submit Travel Insurance Claim?
Get your documents ready and submit your claim through the following channels.
✉️ Email
Send it to: Travel.TH@chubb.com
| 📮Post
Chubb Samaggi Insurance PCL.
2/4 Chubb Tower, 12th Fl., Northpark Project, Vibhavadi-Rangsit Rd., Thung Song Hong, Laksi, Bangkok 10210 | 📱 MyAccount
Submission online is available through MyAccount
|
Track claim status or need any assistance
Track your claim status or ask any information about Travel Insurance Claims through these channels.
✉️ Email
Send it to: Travel.TH@chubb.com
| ☎️ Customer Service Center
Call: 02 611 4242
Monday - Friday: 8.00am – 8.00pm
Saturday - Sunday and Public holidays: 9.00am - 6.00pm | ⚡️24-hour Emergency Assistance
Call: 02 039 5770
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