At Chubb Travel Insurance our aim is to process your claim as quickly as possible.
On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.
Please submit your completed claim form together with required claim documents to us at the below address:
Chubb Samaggi Insurance PCL.
2/4 Chubb Tower, 12th Fl.,
Northpark Project, Vibhavadi-Rangsit Rd.,
Thung Song Hong, Laksi,
Bangkok 10210
Fax no. 66 2611 4050
For claims assistance please call/email our Customer Service
Customer Service Center
Hotline: +66 2611 4242
Monday - Friday: 8.00am – 8.00pm
Saturday - Sunday and Public holidays: 9.00am -6.00pm
E-mail: Travel.TH@chubb.com
In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Travel Insurance.
For Travel or Baggage delays, a document must be obtained from the airline or carriers representative involved confirming the flight number, delay period and the reason for the delay.
For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.
Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.
For liability claims do not make any admission or offer. Request the claim against you be put in writing.
All claims are required to be submitted with the following supporting documents:
In addition to these the following additional supporting documents are required based on the type of claim you are submitting:
Benefit Being Claimed For | Proof of Loss Document |
---|---|
Personal Accident: Accidental Death |
|
Personal Accident: Permanent Total Disablement or Personal Accident: Loss of Limbs or eyes |
|
Child Education Expenses |
|
Medical Expenses |
|
Compassionate Allowance or Child Guard |
|
Hospital Income |
|
Personal Liability |
|
Trip Cancellation or Trip Curtailment |
|
Travel Delay or Travel Misconnection or Flight Diversion or Travel Overbooked or Missed Departure |
|
Baggage Delay |
|
Loss of: Personal Effects and Baggage; or Personal Money; or Travel Documents |
|
Credit Card Indemnity |
|
Hijack Inconvenience |
|
Home Contents Benefit |
|