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Process your claims as fast as possible

Details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

At Chubb Travel Insurance our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.


OR

Download Claim Form

Claims submission made easy in 4 steps!

Simply follow below process to get the fastest results.

1. Submit your claim within 30 days
 
of the event. Or the faster you submit the claim the faster we can process your request.
2. Complete the claim form
 
Download the claim form and complete all required information.
3. Make sure to attach all documents
 
Prepare the required documents, please refer to the documents below.
4. Submit your claim and wait for the result
 
After the submission is completed, Chubb will get back to you with claim reference number within 5 business days.

⏱️To track the claim status, drop an email at travel.th@chubb.com with your policy and claim reference number.

Documents required for submitting Chubb Travel Insurance Claim

step 1
1. Claim Form with completed information
step 1
2. Copy of Insured person's ID Card or Passport
step 1
3. Travel Document such as  Boarding Pass, e-Ticket, or Itinerary
 
 

Documents Required for each Claim topic

Click below to see what documents are required for your claim.

Where to submit Travel Insurance Claim?

Get your documents ready and submit your claim through the following channels.

✉️ Email
 
📮Post
 
Chubb Samaggi Insurance PCL.
2/4 Chubb Tower, 12th Fl.,
Northpark Project, Vibhavadi-Rangsit Rd.,
Thung Song Hong, Laksi,
Bangkok 10210
📱 MyAccount
 
Submission online is available through 

Track claim status or need any assistance

Track your claim status or ask any information about Travel Insurance Claims through these channels.

✉️ Email
 
 
☎️ Customer Service Center
 
Monday - Friday: 8.00am – 8.00pm
Saturday - Sunday and Public holidays: 9.00am - 6.00pm
 
⚡️24-hour Emergency Assistance